LONDON, June 10 – British retailer Marks & Spencer (MKS.L) resumed online orders for its clothing lines on Tuesday after a 46-day suspension due to a cyberattack.
Following the restart of standard home delivery across England, Scotland, and Wales for most of its clothing collection, M&S shares rose by 3.5%.
“It’s not the full range at the moment. We’ve focused on best sellers and newness,” an M&S spokesperson stated.
“We’ll be bringing product online every day so customers will see that grow over the coming days.”
Delivery services to Northern Ireland are set to resume in the “coming weeks,” alongside click and collect, next-day delivery, nominated-day delivery, and international ordering options.
The 141-year-old retailer halted clothing and home orders via its website and app on April 25, following issues with contactless payment and click and collect services during the Easter holiday weekend. It first revealed it was dealing with a “cyber incident” on April 22.
M&S announced last month that it anticipated ongoing online disruptions through July and estimated the attack would lead to a loss of approximately 300 million pounds ($404 million) in operating profit for its 2025/26 financial year, although it hopes to reduce the impact by half through insurance and cost management.
The system disruptions also hindered M&S’s ability to supply food and clothing to stores, resulting in missed opportunities during a period of increased demand due to favorable weather.
Analysts expect that the end-of-season clothing sale will be larger than usual, featuring deeper discounts.
Despite the increase on Tuesday, M&S shares have decreased by 9.5% since the announcement of the cyberattack.
M&S indicated that hackers infiltrated its systems by deceiving employees at a third-party contractor, bypassing its digital defenses to execute the cyberattack.
The company has stated it will leverage this crisis to expedite enhancements to its technology.
In recent weeks, several other significant retailers worldwide have reported cyber incidents, including UK grocery chain the Co-op Group, German sportswear brand Adidas, luxury jeweler Cartier (CFR.S), and U.S. lingerie retailer Victoria’s Secret.
